Refund & Return Policy
Everything you need to know regarding product returns, warranty replacements, RMA authorization, and refund timelines for Blooms Drums gear.
Our Hassle-Free Returns Standard
At Blooms Drums, we stand behind the quality and tone of every instrument we deliver. If you are not completely satisfied with your acoustic kit, snare, cymbal set, or percussion hardware, you may request a return within 30 days of delivery for a full refund or exchange.
30-Day Window
Initiate your return within 30 calendar days from the delivery date.
Original Condition
Items must be in brand-new condition with all factory packaging and inserts.
Four Simple Steps to Return
Submit Your Request
Fill out the return authorization form below or email our support desk with your order number.
Receive Return RMA
We issue a unique Return Merchandise Authorization (RMA) along with prepaid shipping guidelines.
Secure Packaging
Repack items in their original protective carton, ensure padding is snug, and affix the shipping label.
Inspection & Refund
Upon warehouse inspection, your refund is processed to original payment method in 3-5 business days.
Non-Returnable & Restocking Terms
To protect health and maintain pristine acoustic standards, certain items are non-returnable once opened:
- Custom-built shells, bespoke drum wraps, and special orders personalized to non-catalog dimensions.
- In-ear monitors, earplugs, and headphones where original sanitary security seals have been broken.
- Drumsticks, drum heads, and mallets showing stick marks, pitting, or structural fatigue from playing.
- Downloadable sound packs, sampling libraries, and digital drum module software licenses.
Returned gear missing components, accessories, or original packaging may be subject to a 15% restocking fee or refusal upon warehouse receipt.
Common Refund Questions
Request a Return
Fill out this form to generate your RMA case number and start your return.
Need Immediate Help?
Our gear specialists are available Mon–Sat.